Privacy policy
Last updated: July 2026
At Monteverde Shuttle Bus we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains what data we collect, how we use it and what your rights are when using our services or visiting our website.
1. Information we collect
When you make a reservation, request information or use our services, we may collect: full name, email, phone, passport or ID when necessary, nationality, country of residence, trip information (date, time, route, pick-up location, destination and number of passengers), emergency contact when applicable, and payment information processed through secure platforms. Monteverde Shuttle Bus does not store your bank card data.
2. How we use your information
To manage and confirm reservations; coordinate transport services; inform about schedule changes; provide support before, during and after the service; comply with legal and tax obligations; improve our services and ensure passenger safety.
3. Information sharing
We do not sell, rent or share your information for commercial purposes. It is only shared when necessary with partner companies, hotels, travel agencies or tour operators to coordinate the service, with competent authorities when required by law, or in emergency situations.
4. Information security
We apply technical and administrative security measures to protect your personal data. No system can guarantee absolute security.
5. Photographs and audiovisual content
We may take photographs or videos for promotional purposes. If you prefer not to appear, please let our staff know.
6. Data retention
We will keep your information only for as long as necessary to provide our services and comply with legal and administrative obligations.
7. Your rights
You may access, correct or request the deletion of your data when legally possible, as well as withdraw your consent to receive promotional communications.
8. Cookies
Our site uses cookies to improve navigation, remember preferences and analyze site usage. You can manage them from your browser.
9. Changes to this Policy
We may update this Privacy Policy when necessary. Changes will be published indicating the date of the last update.
Contact us
If you have questions about this Privacy Policy or the processing of your personal data, contact us through our official customer service channels.