Cancellation policy

•Sale available until 4 hours before the service, subject to availability (shared and private).

•Cancellations without charge can be made up to 48 hours before departure. After that term, 50% will be charged. Cancellations made within 24 hours of departure will incur a 100% charge.

•If for any reason, including flight delays, the passenger does not appear at the place and time set, Monteverde Shuttle Bus charges 100% of the amount for no-show.

•The "pick up" time set in the reservation may vary due to traffic jams or delays while waiting for other passengers. In these cases we keep the person who made the reservation informed.

•The vehicle will wait only 5 minutes at the assigned place, since it is a shared and scheduled service. If the passenger does not appear after that time, we charge 100% for no-show (shared only).

•Each passenger is allowed one item of hand luggage and one regular luggage. Items must remain with the passenger at all times during the trip. Monteverde Shuttle Bus is not responsible for loss or damage of items not properly supervised by the passenger.

•Customers must report when bringing a lot of baggage, in order to verify whether the vehicle space is adequate (private).

•Children 3–10 years old pay 50% of the adult fare.

•Children under 4 years old must use a special chair during the trip. These are provided free of charge and must be requested at the time of booking.

•For each surfboard (maximum 7 feet long) and each additional item of baggage, an amount of $15.00 will be charged. Both must be reported when booking.

•Services include a rest stop. This may be a connection point or involve a change of vehicle depending on the route (shared).

•Pets are not allowed (except for guide dogs accompanied by their owners).

•Monteverde Shuttle Bus is not responsible for schedule changes, delays, accidents or natural disasters.

•Monteverde Shuttle Bus may change or cancel any service for reasons beyond our control such as strikes, weather conditions, public demonstrations or natural disasters. We will do our best to get the customer to their destination, but no refunds will be given in such situations.

•If any fare or destination is not listed in our options, please contact us for a quote as soon as possible.